1 Terms & Conditions

These Terms & Conditions ("Terms") govern all access to and use of Clanflare Private Limited ("Clanflare", "we", "our", "us") products, SaaS platforms, and managed services (collectively, the "Services"). By purchasing, subscribing, or otherwise using the Services you agree to be bound by these Terms.

1.1 Transactions & Pricing

All prices are quoted in Indian Rupees (INR) exclusive of applicable taxes. Invoices will include 18 % GST as per Indian law. We accept UPI, credit/debit cards, net‑banking, and approved payment gateways. Orders are confirmed only after payment is successfully processed.

1.2 Delivery of Digital Services

Access credentials to SaaS products are provisioned within 24 hours of payment confirmation unless otherwise stated in the plan description. Managed‑service engagements commence on the mutually agreed project start date.

1.3 Service Levels & Maintenance

Community OS is monitored 24 × 7 with ≥ 99.5 % monthly uptime SLA (Growth plan and above). Scheduled maintenance windows (with at least 48 hours’ notice) are excluded from uptime calculations.

1.4 Intellectual Property

All software, documentation, and content provided by Clanflare remain our exclusive property. Customers receive a limited, non‑transferable licence for the subscription term.

1.5 Limitation of Liability

To the maximum extent permitted by law, Clanflare’s cumulative liability shall not exceed the fees paid by you in the preceding 12 months.

1.6 Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts in Faridabad, Haryana shall have exclusive jurisdiction over any dispute arising hereunder.

2 Privacy Policy (per IT Rules 2011)

Effective Date: 1 June 2025 2.1 ScopeThis Privacy Policy explains how Clanflare collects, uses, discloses, and safeguards “Personal Information” and “Sensitive Personal Data or Information” (SPDI) as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules 2011").

2.2 Information We Collect

• Account data: name, e‑mail, phone, company, designation.
• Billing data: GSTIN, address, transaction IDs, partial card details (via compliant gateway).
• Usage data: log files, IP address, device info, cookies, engagement metrics.
• Content you upload: messages, media, profile images.

2.3 Purpose & Legal Basis

We process data to

1. provide and secure the Services
2. improve features via analytics
3. send transactional & marketing communication (with opt‑out)
4. comply with legal obligations.

2.4 Disclosure

We do not sell personal data. Data may be shared with

1. cloud infrastructure providers under contractual confidentiality.
2. authorised payment processors.
3. government agencies when legally required.

2.5 Security Practices

Clanflare implements ISO/IEC 27001‑aligned controls including encryption at rest & in transit, role‑based access, and regular vulnerability assessments.

2.6 Data Retention

Personal data is retained for the duration of the customer relationship plus up to 3 years, or as required by law, after which it is deleted or anonymised.

2.7 Your Rights

You may review, correct, or delete your personal data, withdraw consent, or request data portability by writing to our Grievance Officer.

2.8 Grievance Officer (Rule 5 (9))

Mr. Nikhil Sharma
Clanflare Solutions Private Limited, Plot No 14 , Village Saroorpur, Indl Area, Faridabad, Haryana- 121004 E‑mail:
Phone:
We will acknowledge receipt of grievances within 48  hours and resolve them within 15 days.

2.9 Updates

We may amend this policy periodically. Continued use after changes constitutes acceptance.

3.1 Refund & Cancellation Policy

1 Subscriptions

• Monthly plans: You may cancel at any time.
• service remains active until the current billing cycle ends. No refunds for partial months.
• Annual plans: Full refund if cancelled within 14 days of initial payment and the SaaS dashboard shows < 5 % of allotted usage.
Beyond 14 days, refunds are prorated minus a six‑month fee.

3.2 Managed‑Service Retainers

Cancellations require 30 days’ written notice. Pre‑paid retainers are non‑refundable but may be credited toward future Clanflare services within six months.

3.3 Add‑On Credits (Studio Renders, AI Calls)

Unused credits expire at the end of the subscription term and are non‑refundable.

3.4 How to Request a Refund

Email with

1. invoice number,
2. reason, and
3. payment mode.

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