Terms and Conditions

Effective from: 2026-09-03 · Last updated: 2026-09-03
These Terms supersede the Terms and Conditions dated 30 May 2025 in their entirety.

Preamble — Capacity of Clanflare

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Clanflare Solutions Private Limited, a company incorporated under the Companies Act, 2013, bearing Corporate Identity Number U62099HR2024PTC125644 and having its registered office at Plot No. 14, Village Saroorpur, Industrial Area, Faridabad, Haryana — 121004, India (“Clanflare”, “we”, “us” or “our”), and the person who accesses or uses the Clanflare checkout or any Application (“You” or “Your”).

Clanflare sells access to the Applications in its own name and as principal, and is the seller and merchant of record in respect of every purchase. Clanflare raises the tax invoice, collects the consideration, determines and effects refunds, and is answerable to You in respect of the sale and all matters arising from it under the Consumer Protection Act, 2019.

Each Application bears the brand and content of a creator (the “Creator”). The Creator makes no sale to You, is not a party to these Terms, and assumes no liability to You in respect of any purchase. The Creator supplies content and services to Clanflare; Clanflare in turn sells access to You. Accordingly, all claims arising out of a purchase, a payment or an account are to be addressed to Clanflare, and You are not required to approach any Creator in respect of them.

A single checkout serves several Applications. The identity of Your counterparty is the same in respect of each.

Statutory particulars

Related instruments: Privacy Policy, Refund and Cancellation Policy, Delivery Policy and Pricing · Community Guidelines

1 · Application and Acceptance of these Terms

1.1 These Terms govern Your access to and use of the Clanflare checkout and of any community application sold or operated by Clanflare (each, an “Application”), and every purchase made by You.

1.2 These Terms apply to every Application. Each purchase constitutes a separate transaction, and the acquisition of access to one Application confers no right in respect of any other.

1.3 These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and are valid and enforceable without a physical or digital signature. They are published in compliance with applicable Indian law, including the Indian Contract Act, 1872; the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended; the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020; the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025; and the Copyright Act, 1957 (collectively, “Applicable Law”).

1.4 You accept these Terms by affirmatively marking the acceptance box presented at checkout and completing a purchase, or by creating an account and using an Application. Clanflare does not pre-mark the acceptance box, and neither silence, inaction nor a pre-selected default shall be construed as consent for any purpose.

1.5 These Terms are to be read together with the Privacy Policy, the Refund and Cancellation Policy, the Delivery Policy and the statement of Pricing and the Community Guidelines, each of which is incorporated herein by reference and forms part of the agreement between the parties. In the event of any inconsistency, these Terms shall prevail, save in respect of the processing of personal data, where the Privacy Policy shall prevail.

1.6 The Applications and the Clanflare checkout are operated from India and are offered to persons situate in India. Clanflare makes no representation that any Application is appropriate for use, or available, in any other jurisdiction.

2 · Eligibility

2.1 Each Application is operated exclusively for persons who have attained the age of eighteen (18) years, and carries an 18+ rating on the app marketplaces. You must be competent to contract within the meaning of Section 11 of the Indian Contract Act, 1872.

2.2 At the time of account creation You are required to affirm that You have completed eighteen (18) years of age. Clanflare records such affirmation together with the date, time and device particulars thereof. Clanflare does not undertake identity or age verification beyond the said affirmation and gives no warranty as to the truth of any affirmation so made.

2.3 Where Clanflare becomes aware that an account is held by a person who has not attained eighteen (18) years of age, Clanflare shall close the account and delete the personal data associated with it, and shall refund in full the consideration paid in respect of the then-current billing period.

2.4 Clanflare does not undertake tracking, behavioural monitoring or profiling of any child, and does not direct advertising at any child.

2.5 Where You purchase on behalf of a body corporate or other organisation, You represent and warrant that You are duly authorised to bind it to these Terms.

3 · Definitions and Interpretation

3.1 In these Terms, unless the context otherwise requires, the following expressions bear the meanings assigned to them below:

3.2 In these Terms: (a) the headings are for convenience only and shall not affect construction; (b) the expression “including” shall be construed as “including without limitation”; (c) words importing the singular include the plural and vice versa; (d) a reference to a statute or statutory instrument includes any amendment, re-enactment or replacement thereof; and (e) a reference to a Clause is a reference to a clause of these Terms.

4 · Registration and Account

4.1 Authentication is effected by means of Your mobile number and a one-time password (“OTP”). Clanflare does not offer social login. The OTP is confidential and shall not be disclosed by You to any person, including any person representing himself or herself to be acting for Clanflare.

4.2 One account may be held by one person only. You shall not sell, rent, share, assign or otherwise transfer Your account or Your access. Entitlement is held at the account level and synchronises across Your devices and Sales Channels. Restoration of purchases is supported.

4.3 Your account is specific to the Application in which You registered. Entitlement in one Application does not extend to any other Application.

4.4 You are responsible for all activity occurring under Your account. Clanflare shall not be liable for any loss arising from Your failure to keep Your account credentials secure.

4.5 Clanflare shall not be responsible for any delay or failure in the delivery of an OTP occasioned by network congestion or by any other cause beyond its reasonable control.

4.6 You may delete Your account at any time. Within the Application, the deletion path is: Home → Profile (navigation bar) → scroll to the foot of the page → Delete account → confirm and complete the short feedback form → Delete. Deletion takes effect upon completion of that flow. You may also effect deletion from the web without recourse to the Application, at the account-deletion page of Your Application; that page being linked from the listing of that Application and from within the Application itself. The treatment of Your personal data following deletion is governed by the Privacy Policy.

4.7 Device requirements. The Applications support iOS 16.0 and above and Android 9.0 and above, on handsets, in portrait orientation. Clanflare does not provide a tablet-optimised interface, and the web surface comprises the checkout and account pages only.

5 · Scope of the Services

5.1 App Access constitutes a subscription to a single Application, and unlocks the community and gated features of that Application for the period in respect of which consideration has been paid. App Access does not constitute a course, a class, tutoring, coaching, mentorship or any qualification.

5.2 Where an Application offers Courses, each Course constitutes a discrete one-time purchase. The purchase of a Course does not confer App Access, and the lapse of App Access does not divest You of a Course already purchased.

5.3 Upon the lapse of App Access, the gated surfaces of the relevant Application shall close. Your profile, history, progress and any Course purchased by You shall be retained, and shall become accessible again upon renewal.

5.4 Features differ as between Applications. Voice rooms, live sessions, courses and discussions may be offered by one Application and not by another. The features comprised in Your purchase are those described on the listing of the relevant Application and in Your order confirmation.

5.5 Physical goods are not sold by Clanflare. Where an Application directs You to a book or other physical article, You leave the Application and contract with the relevant retailer, on that retailer’s terms and at that retailer’s price. Clanflare does not determine that price, does not receive the consideration, and accepts no responsibility for that sale, its delivery or its return.

5.6 Where an Application offers voice rooms, no voice-room audio is recorded or stored at any point or in any circumstance. It follows that no recording exists which is capable of being produced in respect of any report, complaint, dispute or investigation concerning what was said in a voice room. Any incident should accordingly be reported while it is occurring or immediately thereafter.

5.7 No outcome is warranted. Neither Clanflare nor any Creator represents, promises or implies that any level of proficiency, examination result, employment outcome, income or other result is attainable through any Application. Any representation to the contrary, by whomsoever made, is unauthorised and should be reported to Clanflare.

5.8 Clanflare does not profile or score You as a person, and does not use automated assessment of You as a criterion of moderation.

6 · Consideration, Taxes and Channel Pricing

6.1 The Listed Price displayed at checkout is the total amount payable by You and is inclusive of GST. Prior to confirmation, Clanflare displays the break-up of that amount, comprising the base amount, any channel uplift and GST. No amount is added after that screen. Clanflare does not employ drip pricing and does not add any item to Your basket which You have not selected.

6.2 GST is charged at the rate in force, presently 18%, under GSTIN 06AAMCC1915F1ZW. A tax invoice in the name of Clanflare, setting out the GSTIN, the HSN/SAC code, the taxable value, the GST charged and the place of supply, is issued in respect of every successful purchase, is transmitted to You by email and is retained in Your account. Such invoice is generated electronically and requires no signature.

6.3 The place-of-supply provisions of the goods and services tax legislation turn upon Your location, and Your State determines whether Your invoice bears IGST or CGST together with SGST. You shall furnish Your correct State at checkout. Where the State so furnished is incorrect, You shall notify Clanflare, and Clanflare shall reissue the invoice.

6.4 The Listed Price of the same offering may be higher upon an app marketplace than upon the Clanflare web checkout. The marketplace operators levy a commission upon purchases processed through their billing systems, and that commission is reflected in the Listed Price. The marketplaces further prescribe fixed price tiers, and the Listed Price is accordingly set at the nearest available tier. The break-up applicable to Your purchase is displayed to You at checkout before You confirm, and You may purchase through whichever Sales Channel You prefer.

6.5 Prices are liable to variation. Any variation shall take effect from Your next billing period and shall not apply to a period in respect of which consideration has already been paid. Notice of any variation shall be given in accordance with Clause 9.5.

6.6 Where a price is displayed incorrectly by reason of a technical fault or typographical error, Clanflare may cancel the affected order and refund the consideration in full. Clanflare shall not charge a corrected price without first obtaining Your assent.

6.7 Your bank, card issuer or UPI provider may levy charges of its own. Such charges are a matter between You and that institution.

7 · Payment

7.1 Payments made through the web checkout are processed by Razorpay, a payment aggregator authorised by the Reserve Bank of India. Your card, bank or UPI credentials are handled by Razorpay under its own terms and privacy policy. Clanflare does not store Your card number or Your bank credentials.

7.2 Merchant descriptor. Payments and auto-debits are processed through Razorpay and appear upon Your statement under a Clanflare descriptor. Clanflare shall notify You, prior to Your first debit, of the exact descriptor to expect. Where You do not recognise a charge, You are requested to contact Clanflare before initiating a dispute with Your bank, and Clanflare shall identify the charge for You on the same working day.

7.3 You represent and warrant that the payment instrument employed by You is lawfully Yours.

7.4 The transmission of payment details over the internet carries a risk which no person is able to eliminate. Razorpay is PCI-DSS compliant and Clanflare holds no instrument details; Clanflare does not, however, represent that any transmission is immune from interception.

7.5 Where a payment fails, is reversed, or is subsequently found to have been unauthorised, Clanflare may suspend access pending resolution of the matter.

7.6 The transaction records of Razorpay, together with those of Clanflare, shall constitute evidence of the amount paid and the date of payment.

8 · Automatic Renewal and Standing Instructions

8.1 App Access renews automatically at the expiry of each billing period until cancelled by You. Each renewal is charged at the Listed Price then in force for Your Sales Channel. Clanflare shall not effect a renewal at a price of which You have not been given notice in accordance with Clause 9.5.

8.2 The standing instruction (e-mandate) is registered by You, authenticated by Your bank. Clanflare registers it through Razorpay, by UPI Autopay or upon Your card according to the mode of payment employed. The first transaction thereunder is authenticated by You. No charge is levied by Clanflare, and none is levied by Razorpay, in respect of the registration of an e-mandate.

8.3 Pre-debit notification. Your bank or card issuer shall transmit to You a pre-transaction notification not less than twenty-four (24) hours prior to each recurring debit, setting out the merchant name, the amount, the date and time of the debit, the reference number of the e-mandate and the reason for the debit. The foregoing accords with the Reserve Bank of India Digital Payments — E-mandate Framework, 2026.

8.4 Under the said Framework, recurring debits exceeding ₹15,000 require additional factor authentication upon each occasion.

8.5 You may opt out of any individual debit, or withdraw the e-mandate in its entirety, through Your bank or card issuer, subject to authentication by that institution. You may additionally cancel Your subscription with Clanflare at any time under Clause 9. Cancellation with Clanflare does not of itself cancel a bank mandate, and cancellation of a mandate does not of itself cancel Your subscription; where You require both to be terminated, You must effect both. Where any amount is debited after cancellation, Clanflare shall refund that amount in full upon being notified.

8.6 No cancellation fee, exit fee or penalty is levied in respect of the termination of a subscription.

9 · Cancellation

9.1 You may cancel at any time. Within the Application, the cancellation path is: Home → Profile (navigation bar) → Manage Access → Manage subscription → Cancel subscription → complete the short feedback form → Confirm, whereupon a confirmation of cancellation is displayed. You may additionally cancel from Your account on the checkout, or by written notice to support@clanflare.com. The steps required to cancel are no more numerous than those required to subscribe.

9.2 Cancellation takes effect at the expiry of the period in respect of which consideration has already been paid, and You retain access until that date. Clanflare shall not curtail access before that date, and shall not, save as provided in the Refund and Cancellation Policy, refund the unexpired portion of a period which You have elected to bring to an end.

9.3 Clanflare shall confirm Your cancellation in writing within twenty-four (24) hours and shall notify You of the date upon which Your access ends.

9.4 Where the purchase was made through the Apple App Store or Google Play, cancellation must be effected through that store and cannot be effected by Clanflare. In the case of Apple: Settings → Your name → Subscriptions. In the case of Google: Play Store → Payments and subscriptions.

9.5 Where Clanflare varies the price, or effects a material variation in the Services supplied to You, Clanflare shall give You not less than fifteen (15) days’ notice prior to the variation taking effect, by in-app notice and to Your registered contact. You may cancel before the variation takes effect, whereupon no further sum shall be payable by You. Continued use after that date constitutes acceptance of the variation.

10 · Purchases through App Marketplaces

10.1 Purchases effected within the iOS or Android application are processed through the billing system of Apple or Google, as the case may be, and are additionally governed by the terms of that store. The store processes the payment; Clanflare remains the seller of that which You have purchased.

10.2 Refunds in respect of store purchases are governed by the policy of that store and are determined by that store. Clanflare shall assist You in making the request but is not able to overrule Apple or Google. Where a store declines a request and Clanflare is of the view that You were entitled to a refund, You are requested to notify Clanflare in accordance with Clause 19.

10.3 The continued availability of any Application upon either store rests with Apple and Google. Where a store removes an Application otherwise than by reason of Your default, Clause 15.4 shall apply.

11 · Refunds

11.1 Refunds are determined and effected by Clanflare. No Creator determines or effects any refund. As merchant of record that responsibility rests with Clanflare alone, and You are not required to approach any Creator in respect of Your money.

11.2 The Refund and Cancellation Policy sets out in full what is refundable, what is not, the manner of making a request and the time within which each step is completed, and forms part of these Terms.

11.3 In summary: digital access is granted without physical shipment, ordinarily within minutes and in any event within twenty-four (24) hours of a successful payment; accordingly, a period which You have begun to use is not refundable merely by reason of a change of mind. Clanflare shall, however, refund in full in respect of a duplicate charge, a charge levied after cancellation, access paid for and never delivered, an amount exceeding that which You confirmed, an unauthorised payment, an account closed by reason of the holder being under eighteen (18) years of age, or an Application discontinued mid-period. Refunds are made to the original payment method. No refund-processing fee is levied.

12 · Licence and Restrictions on Use

12.1 Clanflare grants to You a personal, limited, non-exclusive, non-transferable and revocable licence to access and use each Application purchased by You, for Your own non-commercial purposes, for so long as Your access subsists and You comply with these Terms.

12.2 You shall not:

• (a) record, screen-capture, download, copy, republish, resell or redistribute any content comprised in an Application, including any voice room, live session, lecture, resource file or post;
• (b) scrape, crawl, index or bulk-extract any part of an Application or any data of any member;
• (c) copy, adapt, decompile, disassemble or reverse-engineer an Application, or attempt to derive its source code;
• (d) use an Application, or anything obtained therefrom, to build or improve a competing product;
• (e) remove, obscure or alter any proprietary notice;
• (f) share, sell or rent Your account or access credentials;
• (g) circumvent any access control, paywall, tier restriction or security measure;
• (h) attack, overload, probe or interfere with an Application or its infrastructure, or introduce malicious code;
• (i) impersonate any person, including a Creator, a moderator or any person acting for Clanflare; or
• (j) use an Application for any unlawful purpose, or to plan or facilitate any unlawful act.

12.3 Community conduct. Within a community You shall additionally comply with the Community Guidelines, which prohibit, among other things, harassment, hate speech, sexual content, threats, doxxing, spam, the solicitation of other members, the infringement of the rights of any person, and any unlawful act. Voice rooms are live and shared, and You shall conduct Yourself accordingly.

12.4 Every post, reply, voice note and member may be reported from within the Application. Reports are reviewed by the moderators of the Creator and, where Applicable Law so requires, by Clanflare.

13 · Intellectual Property and Content

Your Content

13.1 You retain ownership of Your Content. Clanflare claims no ownership therein.

13.2 You grant to Clanflare a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit and display Your Content solely to the extent necessary to operate the Application, to deliver Your Content to the members entitled to receive it, to keep it secure and to comply with Applicable Law. The said licence subsists for the operation of the software and for no other purpose.

13.3 The licence granted under Clause 13.2 terminates upon Your deletion of the content or of Your account, save that Clanflare may retain copies in routine backups for a period not exceeding thirty (30) days, being the same period as applies to account deletion, and for such longer period as Applicable Law requires.

13.4 Clanflare shall not use Your Content in marketing or advertising without first seeking Your separate and explicit consent. Clanflare does not sell Your Content, does not licence it to third parties for their own purposes, and does not use it to train any model for the benefit of any other person.

13.5 You are responsible for Your Content. You represent and warrant that You own it or are otherwise entitled to post it, that You have the consent of every person identifiable therein, and that it infringes no Applicable Law and no right of any person.

13.6 Where Your Content is visible to other members, those members may view it within the Application. Such visibility confers no right to copy it out, Clause 12.2 being to the contrary.

13.7 Clanflare may remove any content which is in breach of these Terms, the Community Guidelines or Applicable Law.

Content of the Creator

13.8 Each Creator owns the content and brand of that Creator. Your purchase confers a licence to access and use the same within the relevant Application, personally, for so long as Your access subsists. It transfers no ownership and confers no right to copy the content out, to teach from it or to resell it.

The Clanflare platform

13.9 The platform and its software, source code, architecture, design system, interface and structure, and all intellectual property subsisting therein, vest in Clanflare and its licensors. Nothing in these Terms transfers any part thereof.

Copyright complaints

13.10 Where You are of the view that content within an Application infringes Your copyright, You may make a complaint in writing to the Grievance Officer (Clause 19), setting out: (a) a description of the work; (b) proof that You own or exclusively licence it; (c) the grounds upon which the copy is said to be infringing and not permitted under Section 52 of the Copyright Act, 1957; (d) the location within the Application at which it appears; (e) the identity of the person who uploaded it, if known; and (f) an undertaking to file a suit for infringement and to produce an order of a competent court within twenty-one (21) days. Upon being satisfied as to the foregoing, Clanflare shall disable access for twenty-one (21) days and shall restore access if no such order is produced within that period.

14 · Support and Availability

14.1 Clanflare shall be Your single point of contact in respect of every matter arising out of Your purchase, Your account or Your use of an Application, including sign-in and authentication, entitlement and access, payments, invoices, refunds, renewals and cancellations, defects and faults, and any question concerning the content or scheduling of an Application. Clanflare shall not refer You elsewhere.

14.2 Where the resolution of a matter requires the involvement of the Creator, Clanflare shall obtain it and shall pursue the matter to conclusion. You are not required to approach the Creator directly.

14.3 Clanflare shall use commercially reasonable endeavours to keep each Application available. Clanflare does not warrant uninterrupted or error-free operation.

14.4 Clanflare may take an Application out of service for maintenance, and shall give reasonable in-app notice where the work is planned.

14.5 Clanflare may modify, add to or withdraw features. Where a modification materially diminishes that for which You are paying, Clause 9.5 shall apply and You shall be entitled to notice and to cancel.

15 · Suspension and Termination

15.1 You may terminate at any time, by cancelling under Clause 9 and by deleting Your account under Clause 4.6.

15.2 Clanflare may suspend or terminate Your access where:

• (a) You are in breach of these Terms or the Community Guidelines, and the breach is material or is not remedied following notice;
• (b) Your conduct endangers, harasses or harms another member or any person acting for Clanflare;
• (c) a payment is reversed, charged back or found to have been unauthorised;
• (d) Clanflare is required to do so by Applicable Law, by an order of a court, or by a competent authority; or
• (e) the continuation of Your account occasions a real legal or safety risk.

15.3 Where circumstances permit, Clanflare shall give notice and an opportunity to respond prior to acting. Where they do not, whether by reason of a safety risk or a direction under Applicable Law, Clanflare may act forthwith and shall notify You promptly thereafter, together with the reasons. You may appeal any suspension or termination to the Grievance Officer under Clause 19, and the matter shall be considered afresh.

15.4 Where an Application is discontinued, Clanflare shall give not less than thirty (30) days’ notice and shall refund the unexpired portion of Your current paid period.

15.5 Where termination is occasioned by Your breach, unused paid time shall not be refunded.

15.6 Upon termination the licences granted to You shall determine and You shall cease to use the Application. Clauses 5.6, 5.7, 5.8, 11, 13, 16, 17, 18, 20 and 21 shall survive termination.

16 · Disclaimers

16.1 The Applications and their content are provided “as is” and “as available” and, save as expressly provided in these Terms, without warranty of any kind.

16.2 Clanflare does not warrant that any Application shall meet Your requirements, or shall be uninterrupted, timely, secure or error-free, or that defects shall be corrected.

16.3 Content posted by members is the content of those members. Clanflare does not verify, endorse or vouch for such content, and You rely upon it at Your own risk. Automated filtering may be applied to text posts; such filtering constitutes no warranty that any content is safe.

16.4 No link to a third-party site or service, including a retailer of a physical book, constitutes an endorsement thereof. Conduct upon such site or service is governed by the terms of that third party.

16.5 Nothing in this Clause 16, or elsewhere in these Terms, excludes or limits any right or remedy available to You as a consumer under the Consumer Protection Act, 2019 or under any other law which cannot be excluded or limited by agreement.

17 · Limitation of Liability

17.1 Clanflare does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot lawfully be limited.

17.2 Subject to Clause 17.1, the aggregate liability of Clanflare to You in respect of all claims arising out of or in connection with these Terms or any Application shall not exceed the aggregate amount paid by You to Clanflare in the twelve (12) months preceding the event giving rise to the claim.

17.3 Subject to Clause 17.1, Clanflare shall not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, opportunity, goodwill or data.

17.4 Clanflare shall not be liable for any failure or delay occasioned by an event beyond its reasonable control, including network or power failure, act of God, epidemic, civil disturbance, or an act or direction of a government, a regulator, Apple or Google.

17.5 This Clause 17 is subject to Clause 16.5. Your statutory rights as a consumer subsist notwithstanding anything contained in this Clause.

18 · Indemnity

You shall indemnify and hold harmless Clanflare against all claims, losses and reasonable costs arising out of Your breach of these Terms or of the Community Guidelines, Your unlawful conduct, or content posted by You which infringes the rights of any person. This indemnity does not extend to any matter occasioned by Clanflare.

19 · Grievance Redressal

Step 1 — Support

Complaints may be addressed to support@clanflare.com or +91 94227 99646, or through You → Help within the Application. You are requested to state Your registered mobile number and, in the case of a payment matter, the invoice number.

Step 2 — Grievance Officer

The following officer is appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and under the Consumer Protection (E-Commerce) Rules, 2020:

Timelines. Clanflare shall acknowledge every complaint within twenty-four (24) hours and shall dispose of it, with reasons, within fifteen (15) days, in accordance with Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Consumer Protection (E-Commerce) Rules, 2020 permit a period of one month; Clanflare adopts the shorter period in every case.

Removal of information. Clanflare shall remove or disable access to information within the periods prescribed by the said Rules, as amended, namely:

• (a) within three (3) hours of receipt of an order of a court of competent jurisdiction or a reasoned intimation from the appropriate Government or its agency, in respect of information relating to the sovereignty and integrity of India, the security of the State, friendly relations with foreign States, public order, decency or morality, or the incitement of an offence relating thereto;
• (b) within two (2) hours of receipt of a complaint in respect of private visual information, including artificially generated, altered or morphed imagery, published without the consent of the person depicted; and
• (c) within thirty-six (36) hours of receipt, in respect of every other complaint seeking the removal of information.

Step 3 — Grievance Appellate Committee

Where You are dissatisfied with the disposal of Your complaint, or where no response has been received within thirty (30) days, You may prefer an appeal to a Grievance Appellate Committee constituted under Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, within thirty (30) days, at gac.gov.in.

Step 4 — Consumer fora

You may additionally complain to the National Consumer Helpline at 1915 or consumerhelpline.gov.in, or to the District, State or National Consumer Disputes Redressal Commission having jurisdiction. Clause 21.3 sets out where such a complaint may be filed.

20 · Personal Data

20.1 The processing of Your personal data is governed by the Privacy Policy, which shall prevail in respect of that subject matter. In summary:

• (a) Clanflare is the Data Fiduciary in respect of Your registration, authentication, payment, support and security data. In respect of Your learning, engagement and community content within an Application, the Creator of that Application is the Data Fiduciary and Clanflare processes such data upon the instructions of that Creator;
• (b) Your personal data is stored and processed upon infrastructure situate in India;
• (c) voice-room audio is never recorded or stored;
• (d) practice recordings made by You are deleted upon Your deletion of the recording or of Your account, and in any event within ninety (90) days of being made;
• (e) upon deletion of Your account, Your personal data is deleted or anonymised within thirty (30) days, save such data as the tax and accounting laws require to be retained;
• (f) the sharing of Your data with the Creator is a separate and optional choice; You may use the Application in full without so consenting, and may withdraw such consent at any time; and
• (g) transactional messages, comprising OTPs, confirmations of purchase, renewal and cancellation, and service notices, are transmitted by SMS, email, WhatsApp or in-app notification, whether or not You are registered upon the National Do Not Call registry. Promotional messages require separate consent and may be declined at any time.

21 · Governing Law and Dispute Resolution

21.1 These Terms are governed by the laws of India.

21.2 Any grievance shall in the first instance be raised under Clause 19.

21.3 Where You are a consumer within the meaning of the Consumer Protection Act, 2019, You may institute a complaint before the District, State or National Consumer Disputes Redressal Commission having jurisdiction, including the Commission within the local limits of whose jurisdiction You ordinarily reside or personally work for gain, under Section 34(2)(d) of that Act. Nothing in these Terms requires You to refer a consumer dispute to arbitration, and nothing in these Terms restricts the forum in which You may institute such a complaint.

21.4 In respect of any dispute which is not a consumer dispute, the courts at Faridabad, Haryana shall have exclusive jurisdiction.

22 · General

22.1 Variation. Clanflare may amend these Terms. Where an amendment materially affects Your rights or the amount payable by You, Clanflare shall give not less than fifteen (15) days’ notice by in-app notice and to Your registered contact, and You may cancel before the amendment takes effect, whereupon no further sum shall be payable. All other amendments take effect upon publication. The “Last updated” date above identifies the subsisting version, and any previous version shall be furnished upon request.

22.2 Business customers. These Terms govern the community applications sold by Clanflare to individuals. Where You engage Clanflare for business services under a separate written agreement, that agreement shall govern and these Terms shall not apply thereto.

22.3 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

22.4 Waiver. No failure or delay by Clanflare in exercising any right shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise.

22.5 Assignment. Clanflare may assign these Terms to an affiliate or to a successor of its business upon notice to You. You shall not assign Your rights or obligations hereunder.

22.6 Entire agreement. These Terms, the Privacy Policy, the Refund and Cancellation Policy, the Delivery Policy, the Community Guidelines and Your order confirmation constitute the entire agreement between the parties in respect of their subject matter and supersede all prior understandings relating thereto.

22.7 Language. These Terms are published in English. Any translation is furnished for convenience only, and the English version shall govern.

23 · Contact

Clanflare Solutions Private Limited
Plot No. 14, Village Saroorpur, Industrial Area,
Faridabad, Haryana — 121004, India
CIN U62099HR2024PTC125644 · GSTIN 06AAMCC1915F1ZW

Support: support@clanflare.com · +91 94227 99646
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